Frequently asked questions

A. Most users will sign up online, right on the Business Plan Wizard Web site. The process is completely safe and secure. Additionally, if you prefer, you can also sign up with us over the phone. Our representatives are available Monday through Friday during business hours at +31 (0)20 715 59 82.

Q. What platforms do I need to have in order to run Business Plan Wizard?

A.None. If you are reading this, it works! As an on-demand service, there is no additional software or hardware to buy, install, maintain, or upgrade. This equates to very significant savings compared to software providers. Business Plan Wizard's subscription pricing includes everything you need, so that you won't be surprised later by hidden technology costs that can quickly add up to several times the annual subsciption fee.

Q. How do I get access to Business Plan Wizard?

A. Because Business Plan Wizard is an on-demand service delivered over the Internet, there is no additional hardware or software to buy, install, or maintain. Just point your browser (Microsoft Internet Explorer, Mozilla Firefox or otherwise) to the login page and enter your username and password.

Q. Can I purchase Business Plan Wizard on a month-to-month basis?

A. No. Business Plan Wizard is available only as an annual subscription for a fixed fee.

Q. Is any training required to learn to use Business Plan Wizard?

A. No. Business Plan Wizard is very intuitive, user-friendly and can be used immediately.

Q. Is there training available if I need it?

A. While training is not required, we will offer an online tutorial for an additional fee which will provide a further in-depth discussion of all topics covered by Business Plan Wizard.

Q. Can I work with Business Plan Wizard when I am not connected to the Internet?

A. No. Currently this is not possible.

Q. Is my data secure?

A. Yes. Our state-of-the-art security technology ensures that your data is completely safe. Business Plan Wizard's security infrastructure, policies, and procedures have been extensively tested and evaluated. From a user perspective, when you log into Business Plan Wizard, you will see a small lock icon at the bottom of your browser display, indicating that a secure socket layer (SSL) connection has been established to our server. In addition, the URLs used to access your data on Business Plan Wizard are all preceded with https instead of http, which also indicates that a secure connection is being maintained for data access from Business Plan Wizard.

Q. Will my data be kept private?

A. Business Plan Wizard is committed to keeping your data private and secure. For a greater understanding of the legal obligations Business Plan Wizard adheres to regarding data privacy, please refer to the Business Plan Wizard privacy statement.

Q. Does Business Plan Wizard ever view or use my data?

A. No. Business Plan Wizard will not review, share, distribute, print, or reference any of your data, except as may be required by law. Individual records may at times be viewed or accessed only for the purpose of resolving a problem, support issue, or suspected violation of the general terms and conditions, or as may be required by law. Of course, customers are responsible for maintaining the confidentiality and security of their user registration and password.

Q. What happens when the Business Plan Wizard database goes down?

A. Business Plan Wizard is devoted to ensuring that its website is always available. Business Plan Wizard has built redundancy into all its systems in order to minimize any system failures that could be perceived as customer outages. Business Plan Wizard realizes there may occasionally be system outages due to issues beyond our control. Business Plan Wizard will do its utmost to remedy any issues as quickly as possible.

Q. Can I make a backup of my Business Plan Wizard data on my own computer?

A. Yes.With Business Plan Wizard's database mirroring capabilities, you can maintain a copy of your data on your own computer if you so desire.